SHIPPING AND DELIVERY
The shipping cost depend on your shipping address. The different shipping options available for your shipping address will be displayed at checkout and you can choose the shipping option you prefer.
All orders are processed at one of our two distribution centers that are located in London, United Kingdom and Los Angeles, United States within two business days, subject to payment clearance and stock availability. (During busy tines such as prior to Christmas the processing times might take longer time.) We operate Monday to Friday with exception for Swedish public holidays.
If the chosen shipping option include tracking, the tracking number will be sent to you when your order has been processed at the distribution center. The shipping time varies depending on your location and chosen shipping option.
Occasionally the customs agency within the destination country may choose to delay individual shipments as a random security/inspection measure, these delays can be between 4-6 weeks except for Belgium, Italy and the Netherlands which can be up to 8 weeks on very rare occasions.
If you have a question concerning a delivery, contact us by sending an e-mail to firstname.lastname@example.org.
TAXES AND DUTIES
On all orders from within the European Union prices include Swedish VAT at 25 %. These orders will be shipped on a DDP (Delivery Duty Paid) basis, meaning that all taxes and duties are included in the price at checkout.
Rest of the World
Your order is shipped on a DDU (Delivery Duty Unpaid) basis, which means that the price displayed at checkout are exclusive of all taxes and duties as well as Swedish VAT. International orders can incur taxes and duties as determined by the customs agency within the destination country. Although this does not always occur, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold (if it exists) for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient. Occasionally this may be listed as an additional postage fee. While we apologize for any inconvenience, we have no control over such fees. (More information can be obtained by contacting your local customs office.)
surfears.com always log IP address for purchases.
If we receive packages from a customer/recipient who has refused the package sent them, we reserve the right to charge the customer for all the costs incurred in such return + a handling cost of 20 USD. The money is deducted from the amount paid for the order. Is the cost of re-dispatch higher than the customers order value no money will refunded to the customer. If the customer have more than two unclaimed package the customer will be blocked from shopping at www.surfears.com
RETURNS AND REFUNDS
RETURNS & EXCHANGES
Making a return or an exchange is easy. Just follow these steps:
1. Contact customer service at email@example.com as soon as possible after delivery. State your order number, which products you wish to return and the reason why. Then please wait for instructions. If you do not contact us before sending the products, you might not receive your refund or exchange.
2. You will then receive the address where to send the goods. As a consumer you are responsible for the goods during return shipping. We recommend that you send your items in their original packaging to ensure that they are adequately protected in transit.
(Before sending your package, please read the texts following.)
CHANGED YOUR MIND?
It’s ok, we realize we can’t always please everybody and we want you to be happy. Therefore we’ll always accept returns made within 30 days with one exception: Since earplugs is a hygiene product, the product has to be unused. Always enclose the original packaging and if any tags. Shipping costs will not be refunded.
Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 6 month of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. Faulty items will be exchanged to the same type of product in the same size, subject to availability. Refunds for faulty items can be made within the 30-day period following delivery. Should you receive a delivery containing damaged or the wrong products, we will cover all shipping charges and do everything we can to rectify our mistake.
RECEIVING A REFUND
Your refund will be credited to the original purchaser’s credit card or if you prefer as a store credit. The refund will exclude ALL shipping costs, with the exception of faulty items. Late returns may be accepted at the discretion of SUREARS.COM. However, they can only be refunded as a store credit.If your order has been sent within the EU, all sales taxes will be refunded. surfears.com is not able to refund customs duties and taxes on orders shipped outside the EU. However, you may be able to recover these by contacting your local customs bureau directly.
• Items must be returned within 30 days of receiving your order.
• Items should be returned to us in perfect condition accompanied by the original invoice.
• Returns will only be accepted if labels and original packaging are fully intact. surfears.com cannot accept returns where labels have been removed.
• The product must be kept in its sealed packaging.
• You are responsible for the shipping of returned items back to SUREARS.COM. Items lost in transit will not be compensated for.
• All exchanges are subject to availability.
• During sales periods, surfears.com will not allow exchanges or returns.
TERMS AND CONDITIONS
Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by Ear Labs AB (Henceforth referred to as surfears.com, ’us’ or ´we’ interchangeably) from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Intellectual Property, Software and Content
The intellectual property rights in all software and content made available to you on or through this Website remains the property of surfears.com or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by surfears.com and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by surfears.com or its licensors. The SurfEars name and logo are trade marks belonging to surfears.com. No license or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourably similar without the written permission of surfears.com.
TERMS OF SALE
In order to enter into this contract with surfears.com you must be over 18 years of age. surfears.com retains the right to refuse any request made by you. If your order is accepted we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.
1. Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
2. Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
All countries within Europe are shipped to on a DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the price at checkout. Orders to countries outside Europe are shipped on a DDU (Delivery Duty Unpaid) basis, which means that the price displayed at checkout are exclusive of all taxes and duties as well as Swedish VAT. International orders can incur taxes and duties as determined by the customs agency within the destination country.
Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.
All pictures should be seen as illustrations, and cannot be guaranteed to reproduce the exact product appearance and characteristics. In the event of errors in the storage status, surfears.com reserves the right to correct this. This means that if a product in surfears.com assortment has been withdrawn or otherwise is not available with respect to reasonable efforts, surfears.com is not obliged to provide such a product even though the customer ordered the same. If payment has already been made for such a product, surfears.com will refund as soon as possible, and within 30 days at the latest.
All customers paying by card are subject to validation checks. surfears.com makes the reservation to delay any order if we suspect a further security control is needed. For security reasons, we do not store any payment information in our database. Upon receiving your order we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted. You can choose to pay with VISA or MasterCard.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to Sweden and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Shipping and Delivery notice for further information.
6. Returns, Exchanges and Complaints
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments. For more information please review our Returns and Refunds notice.
surfears.com always log IP address for purchases.
If we receive packages from a customer/recipient who has refused the package sent them, we reserve the right to charge the customer for all the costs incurred in such return + a handling cost of 20 USD. The money is deducted from the amount paid for the order. Is the cost of re-dispatch higher than the customers order value no money will refunded to the customer. If the customer have more than two unclaimed package the customer will be blocked from shopping at www.surfears.com.
7. Discount Codes
Promotional discount codes – We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.
The laws of you country may be different from the laws in Sweden and there may be additional legal requirements for you to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and surfears.com. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of surfears.com
Ear Labs AB