Shipping and Delivery
We’re pleased to offer global shipping directly from our warehouse in Sweden. Our priority is to provide prompt and efficient delivery options tailored to your needs. We aim to process all orders within 24 hours, ensuring you receive your items as swiftly as possible.
Estimated Delivery Times by Location:
Please note, customs clearance might occasionally result in slight delays. We appreciate your patience and understanding.
For inquiries, please reach out to us at [email protected].
Taxes and Duties
For customers in the European Union and the UK: All duties, customs, and taxes are conveniently included in the final price at checkout.
For orders destined outside the European Union and the UK: VAT is automatically deducted from your total. However, it’s essential to understand that you are responsible for any import duties, customs, and taxes levied by the destination country. EarLabs cannot provide estimates or advice on these potential costs.
Unclaimed packages will incur a $20 handling fee and return costs. After two unclaimed deliveries, shopping restrictions on surfears.com may be applied.
Returns and Refunds
Should you wish to return a product, contact us within 30 days at [email protected].
For hygiene reasons, if the earplugs have been used, please ensure they are thoroughly cleaned before return.
Terms of Sale
Please ensure the accuracy of your order details. We maintain robust security for card payments. For any questions, we’re here to assist.
Our operations adhere to Swedish law. We advise customers to be familiar with both local and international regulations.
Any delays in enforcing our terms shouldn’t be construed as a waiver of rights.