Support Hub

WHERE IS MY ORDER / WHEN WILL IT ARRIVE?

Updated 1 month ago

All SurfEars orders are shipped directly from our warehouse in Sweden. Orders are typically processed within 24 hours on business days.
Once your order has shipped, you’ll receive a shipping confirmation email with a tracking link so you can follow your delivery in real time.
Estimated Delivery Times

  • Europe: 3–7 business days
  • United States: 5–10 business days
  • Australia: 10–12 business days
  • New Zealand: 10–20 business days
  • Rest of World: 10–20 business days

Please note that customs clearance and local delivery services may occasionally cause slight delays.
If you haven’t received your shipping confirmation within a few business days after placing your order, contact us at [email protected] and we’ll gladly help.

Need more help?

Please contact our support team here