The Swedish company, Ear Labs AB, is the controller of the personal data you submit to us and responsible for your personal data under applicable data protection law.
Ear Labs AB
What data we collect
When ordering something from surfears.com, as appropriate, you may be asked to enter your name, email, address, phone number, credit card information for the purpose of administering your purchase and fulfilling our obligations to you as our customer. The IP address of your device will also be stored, but will not be used unless there is a suspicion of fraud or other illegal activity in relation to your order.
When signing up for our newsletter, we will collect your email and name and you will occasionally receive emails with information and offers. The newsletters are only sent out to people who have given their consent or people that are considered to have an interest in our company because they have previously shopped from us or signed up on newsletters.
Where your data is stored
The data that we collect from you is stored within the European Economic Area (EEA) but may also be transferred to and processed in a country outside of the EEA. Any such transfer of your personal data will be carried out in compliance with applicable laws.
For transfers outside the EEA, we use Standard Contractual Clauses and PrivacyShieldsas safeguards for countries without adequacy decisions from the European Commission.
Who can access your data
We will under no circumstances pass on, swap or sell your data for marketing purposes to third parties. Data that is transferred to third parties will only be used to provide you with our services. For example, in case you have ordered something from our website, it will be necessary to pass on your data to logistic hubs that are stocking our products and shipping companies in order for us to fulfill your order.
You have the right to request information about the personal data we hold on you at any time. You can contact us, and we will provide you with your personal data via e-mail. As safety measure, you must use the same email address as the one you have registered with us previously.
In case you made a purchase from us, we need to keep your personal data for book keeping purposes. Otherwise, unless you have some other ongoing matter with us, you can at any time have us erase your personal data.
You have the rightto object to direct marketing, and in all our marketing emails there will be an option for you to unsubscribe whereby you will be removed from our email list.
How long will your personal data be kept?
If you sign up to our newsletter, your data will be kept until you deregister.
Personal data collected in connection to an order will be kept only for as long as it is necessary to comply with law or in order for us to fulfil its obligations towards you, for example to complete delivery, warranty obligations and book keeping. No matter what, your personal data will never be kept for a period longer than what is permitted in compliance with applicable personal data legislation.
The cookies used by us are never used to store any personal information. Therefore, our cookies cannot be traced back to an individual user. Once a cookie is activated, it is given an ID number, which is solely used for internal reference and cannot be used to identify the user or access any personal information, such as your name or IP address. The anonymized information we receive from the cookies allows us to assess which pages of our site are visited, what is placed in the shopping basket etc.
Cookies from Facebook and Google are allowed by us for the purpose of tailoring adverts to your tastes and browsing habits, so cookies from these companies may be stored on your computer when you visit our site. These cookies are temporary cookies, which will be automatically deleted from your computer at the end of their lifespan.
Our website uses retargeting, which allows us to make our online offer more interesting for you. We do this by analyzing user behavior from data collected by our cookies.